Unified inbox tools

Conversations across every connected inbox (LinkedIn, WhatsApp, Telegram, Instagram, Instagram Business, Facebook Messenger), merged and sorted most recent first; account or provider narrows it. Use unread=true to triage. Each item has chat_id, its account_id and provider (pass account_id as account to get_messages, send_message and the other conversation tools), and person_id for 1-to-1 chats. Facebook: page_id lists the inbox of one of a personal account's Pages (facebook_list_pages); requests=true the message requests. Accounts that can't be read right now are listed in skipped, with what to do.

{
  "items": [
    {
      "chat_id": "6Wx3HyhTVvKmNy2kP9zQ1A",
      "name": "Lucas Bernard",
      "person_id": "33612345678@s.whatsapp.net",
      "group": false,
      "unread": 1,
      "last_activity": "2026-11-09T08:42:17.000Z",
      "last_message": "See you at 10 tomorrow 👍",
      "read_only": false,
      "account_id": "8d41a7f0-2c6e-4b1a-a3d9-71e5c0b4f826",
      "provider": "whatsapp"
    },
    {
      "chat_id": "gq5Xp3bZUXCt6Zt1Z2rTsA",
      "name": "Ada Martin",
      "person_id": "ACoAAA8BYqEBCVM2yBH2uI6u",
      "group": false,
      "unread": 1,
      "last_activity": "2026-11-09T08:42:17.000Z",
      "last_message": "Thanks for connecting! Do you have 15 minutes next week?",
      "read_only": false,
      "account_id": "3f2b8c1e-7a4d-4e9b-9c21-5d8e6f0a1b2c",
      "provider": "linkedin"
    }
  ],
  "next_cursor": "m1.eyJsIjoyMCwidSI6MCwiYSI6eyI4ZDQxYTdmMCI6eyJjIjoiMjAyNiJ9fX0",
  "has_more": true,
  "accounts_read": 2
}

Messages in one conversation (chat_id from list_chats), most recent first. 'from' is 'me' (the account owner, or the Page in a Facebook Page's chat) or 'them'; message_id values work with react. The 3 most recent images on the page come with the result for you to see (their attachments say shown_below: true); open any other, or read a document's text (PDF, Word, Excel…), with get_attachment. Every attachment has a url the user can open or download for 24 hours. Instagram Business: without cursor, reply_window says whether a reply can go out (open, user_written_only or closed). Facebook personal chats are end-to-end encrypted: older messages show only if the user unlocked their history when connecting.

{
  "chat_id": "gq5Xp3bZUXCt6Zt1Z2rTsA",
  "items": [
    {
      "message_id": "7mKQx2VdTnW8bLr4Yc9eFg",
      "from": "them",
      "text": "Thanks for connecting! Do you have 15 minutes next week?",
      "at": "2026-11-09T08:42:17.000Z"
    },
    {
      "message_id": "7mKQx2VdTnW8bLr4Yc9ex1",
      "from": "me",
      "text": "Hi! Happy to send over the deck.",
      "at": "2026-11-08T16:05:41.000Z"
    }
  ],
  "next_cursor": null,
  "has_more": false
}

Opens a file someone sent or received in a conversation (chat_id, message_id and attachments[].attachment_id from get_messages). An image (JPEG, PNG, WebP, GIF, at most 3.75 MB) is shown to you, so you can see and describe it; get_messages already shows you a page's most recent images (shown_below: true): use this for the others. A document (PDF, Word .docx, Excel, TXT or CSV, at most 15 MB) comes back as its text, 50,000 characters at a time: next_offset says where to go on with offset. Scanned PDFs have no text. Videos, voice notes and PowerPoint files can't be opened: give the user the attachment's url. LinkedIn, WhatsApp, Telegram, Instagram and Facebook; Instagram Business and Facebook Pages messages give the file's link in get_messages instead.

{
  "chat_id": "6Wx3HyhTVvKmNy2kP9zQ1A",
  "message_id": "3EB0A9C4D2F1E8B7A6C5",
  "attachment_id": "9f3c2a71-4b8e-4d1a-a6f0-2c5e8b7d1e94",
  "mimetype": "image/jpeg",
  "size_bytes": 184312
}

Reply in an existing conversation (chat_id from list_chats), on any network: 1-to-1, group, or a Facebook Page's chat (answered as the Page). Plain text. Show the user the exact text (and which file) before calling this. One file can go with the text: image_url (an https link to an image), file_url (an https link to a document) or media_id (from upload_media, for an image or a document the user has on their device or attached in the chat). Documents: PDF, Word, Excel, PowerPoint (docx, xlsx, pptx, doc, xls, ppt), TXT or CSV, at most 15 MB; WhatsApp, Telegram, LinkedIn and Facebook Messenger take PDF, Word, Excel, PowerPoint, TXT and CSV files; Instagram takes PDFs only; Instagram Business takes PDFs only and Facebook Pages any of them. Instagram Business allow replies within 24 hours of the person's last message (Instagram: at most 1000 characters, JPEG or PNG); up to 7 days after it, only a reply the user wrote or approved word for word, with user_written: true (never for text you wrote on your own).

{
  "chat_id": "gq5Xp3bZUXCt6Zt1Z2rTsA",
  "message_id": "7mKQx2VdTnW8bLr4Yc9ey7",
  "sent": true
}

Message someone you have no conversation with yet. Pick the account (or, with one account per network, the provider). `to`: LinkedIn: the person_id (from linkedin_search_people or get_profile) of a 1st-degree connection, or anyone with inmail=true (needs Premium InMail credits); WhatsApp: a phone number with its country code, like +33 6 12 34 56 78; Telegram, Instagram and Facebook: the user id (a chat's person_id, a group member's or friend's user_id, or from get_profile). New conversations have low daily limits (WhatsApp 10, Telegram 10, Instagram 10, Facebook 10), and networks restrict accounts that message strangers: WhatsApp bans new accounts after 2–3 cold messages; on Instagram and Facebook, people who don't follow or aren't friends get it as a message request. Only message people who expect it. Confirm the exact recipient and final text with the user before calling this. One file can go with the text: image_url (an https link to an image), file_url (an https link to a document) or media_id (from upload_media, for an image or a document the user has on their device or attached in the chat). Documents: PDF, Word, Excel, PowerPoint (docx, xlsx, pptx, doc, xls, ppt), TXT or CSV, at most 15 MB; WhatsApp, Telegram, LinkedIn and Facebook Messenger take PDF, Word, Excel, PowerPoint, TXT and CSV files; Instagram takes PDFs only; Instagram Business takes PDFs only and Facebook Pages any of them.

{
  "chat_id": "Hs8vR2kLqP4wYt6Nc1dXbA",
  "message_id": "7mKQx2VdTnW8bLr4Yc9ez3",
  "sent": true
}

Marks a conversation read (or unread with read=false), on any network. Reading a conversation doesn't mark it read.

{
  "chat_id": "gq5Xp3bZUXCt6Zt1Z2rTsA",
  "read": true
}

Add an emoji reaction to a message (chat_id and message_id from get_messages) on WhatsApp (any emoji), Telegram (its standard reactions only: 👍 ❤️ 🔥 🎉 😁 👏 …), Instagram, Facebook Messenger or Instagram Business (within 24 hours of the person's last message; remove=true takes the account's reaction back). A new reaction replaces the account's previous one. For Facebook posts and comments use facebook_react_post.

{
  "chat_id": "6Wx3HyhTVvKmNy2kP9zQ1A",
  "message_id": "3EB0A9C4D2F1E8B7A6C5",
  "reaction": "👍",
  "reacted": true
}

Accept a Messenger message request (chat_id from list_chats with requests: true). A personal Facebook account accepts it as is (the conversation moves to its inbox; reply with send_message). Confirm with the user first, and show them the exact text of any reply.

{
  "chat_id": "Fb4Req8Lm2Np6Qr0St3Uv",
  "accepted": true
}

Members of a WhatsApp, Telegram or Facebook group chat (chat_id from list_chats, a group), with their user_id for get_profile and start_chat, and on WhatsApp their phone number.

{
  "chat_id": "120363041234567890@g.us",
  "items": [
    {
      "user_id": "33612345678@s.whatsapp.net",
      "name": "Lucas Bernard",
      "phone": "+33612345678",
      "admin": true
    },
    {
      "user_id": "447700900123@s.whatsapp.net",
      "name": "Emma Wilson",
      "phone": "+447700900123",
      "admin": false
    }
  ],
  "next_cursor": null,
  "has_more": false,
  "total": 2
}

Read someone's profile on a connected account's network. LinkedIn: the full profile (headline, experience, education, skills, contact info when shared) by person_id or public identifier (the part after linkedin.com/in/). WhatsApp: a contact's WhatsApp id (a chat's person_id) or phone number with country code; Telegram: user id; Instagram: user id or username; Facebook: id or vanity name of a person or Page, or me. Name, username, phone when the network shares it, bio, followers and picture. Counts as a profile view.

{
  "person_id": "ACoAAA8BYqEBCVM2yBH2uI6u",
  "public_id": "ada-martin-4b2a1c",
  "name": "Ada Martin",
  "headline": "VP Sales at Northwind Traders",
  "location": "Paris, Île-de-France, France",
  "degree": "FIRST_DEGREE",
  "summary": "Building sales teams that customers like talking to. 12 years in B2B SaaS.",
  "followers": 4820,
  "connections": 500,
  "premium": true,
  "open_profile": false,
  "url": "https://www.linkedin.com/in/ada-martin-4b2a1c",
  "experience": [
    {
      "company": "Northwind Traders",
      "title": "VP Sales",
      "from": "3/2022",
      "to": "present"
    }
  ],
  "education": [
    {
      "school": "ESSEC Business School",
      "degree": "Master in Management"
    }
  ],
  "skills": [
    "B2B Sales",
    "Sales Management",
    "SaaS"
  ],
  "emails": [
    "ada.martin@northwind.example"
  ]
}